Silhouette Soft is a revolutionary treatment in the field of non-surgical aesthetics, offering patients the results of a surgical facelift without the recovery time and risks associated with traditional cosmetic surgery. From our purpose built clinic in Greenhithe, Kent, our expert team carries out the so-called ‘one stitch facelift’, or ‘puppet facelift’ for a variety of clients across the South East, including Gravesend, Bromley, Maidstone, Sidcup, Orpington, Dartford, Kings Hill, Kings Cross and the surrounding area.
From the age of around 25, Collagen production in the skin slows down, and continues to decrease as we age. Collagen is the substance that exists in the skin and gives it elasticity, strength and bounce, creating a youthful complexion. As the collagen in our skin decreases, the skin loses some of its elasticity, which leads to the appearance of fine lines, wrinkles and drooping of the skin.
The mid to lower face is often heavily impacted by the signs of ageing, as not only do we lose collagen as we age, but also the subcutaneous fat pockets under the skin, which give the cheeks lift, contours and definition. This fat loss can lead to a thinner, more angular appearance, and can contribute to a sagging or drooping appearance around the jawline as well.
The Silhouette Soft thread lift is a fantastic anti-ageing treatment that uses bi-directional absorbable thread cones, to help give lift to the face, and reduce these signs of ageing. Silhouette Soft is such a revolutionary treatment, as it is the only product currently available in the aesthetics industry that combines two anti-ageing actions for highly effective results:
During treatment, the ‘threads’ are inserted under the surface of the skin into the subdermis to act as a foundation or scaffolding for the tissues. On these threads are tiny bi-directional cones, less than 3mm long and 1.3mm wide. This cone technology, unique to Silhouette Soft treatments, helps to anchor the skin, keeping it in place as the threads are lifted, to create a smoother and tighter appearance. The cones are made primarily of polylactic acid (PLA), which helps to stimulate the body’s natural collagen production processes, giving the skin back its strength and elasticity, and also increasing the longevity of the cones themselves.
The technological developments that make the Silhouette Soft Thread Lift treatment possible come from six years of research and development in the United States in cosmetic surgery and reconstructive surgery. PLA has been used in the medical field for many years, including uses as suture thread, orthopaedic pins, and screws and nails for bone fractures. PLA is also highly compatible with the human body, and completely biodegradable to ensures an excellent safety profile for Silhouette Soft thread lift procedures when carried out by a trained professional, such as our practice leader and medical director, Dr. Shirin Lakhani.
|Credit Cards Accepted|
|2 Threads||£ 750|
|Face Lift - 4 Threads||£ 1400|
|Face Lift - 6 Threads||£ 2000|
See the amazing results Silhouette Soft Thread Lift can have for our clients.
The Silhouette Soft Thread Lift is one of the most effective treatments for instantly treating the visible signs of ageing, and helping to improve them over time as well. Silhouette Soft is the perfect treatment for:
Silhouette Soft is a revolutionary treatment, as it offers multiple benefits in a safe, quick, non-surgical procedure. The results of Silhouette Soft are comparable to that of a traditional surgical facelift, but without many of the risks of traditional plastic and cosmetic surgery.
As a state of the art technology, Silhouette Soft is one of the most exciting and innovative treatments available in the aesthetics industry today. The treatment takes less than an hour and you can get back to your day as soon as you leave the clinic.
Silhouette Soft is the only treatment on the market that offers both immediate and regenerative benefits, to give you long-lasting, natural-looking results that turn back the clock and make you feel like yourself again.
As an advanced, regenerative treatment, safety is paramount during a thread lift procedure. For this reason, thread lifts can now only be carried out at Care Quality Commission approved clinics, of which Elite Aesthetics is one. We are proud to be able to offer our expertise in thread lift procedures in a safe, comfortable environment to ensure the safety of our patients, and make sure their experience with us is a positive one.
At Elite Aesthetics, we precede all of our treatments with a full consultation process to ensure that Silhouette Soft treatment is right for you. As a medical doctor and advocate for ethical practice in the aesthetics industry, Dr. Shirin – who carries out all of our Silhouette Soft Thread Lift treatments – takes the consultation process very seriously, to ensure the safety and comfort of all of our patients.
During your consultation, Dr. Shirin will work with you to understand your background, concerns and the results you’d like to see from your treatment. The consultation process also gives you an opportunity to get to know Dr. Shirin and the rest of the team at Elite Aesthetics, and to make sure that we’re right for you too.
On the day of your treatment, Dr. Shirin will mark the areas to be treated and apply a local anaesthetic for your comfort. The thread is then inserted into the skin and gently put into place. After inserting the suture, Dr. Shirin will then apply slight pressure on the treated area to reshape the surface of the skin, smoothing and tightening it for instant, visible results. The lifting effect is immediate and discreet as it is the result of compressing and elevating tissue at the time of adjusting the suture. She will then cut off the end of the thread to make sure it remains in place properly.
The treatment usually takes around an hour, so can easily fit into busy schedules, and after treatment you can resume normal activities very quickly. However, you should avoid makeup for 1-2 days, sleep on your back where possible for up to a week and avoid high impact sports, saunas and hammams, dental treatments and facial or beauty treatments for several weeks after the treatment. Other than that, you can get back to your day as soon as you leave the clinic. You may experience slight bruising or discomfort for a few days after the treatment, but this is usually very mild and dissipates very quickly.
Over time, you will also see a regenerative effect from Silhouette Soft treatment. The polylactic acid in Silhouette Soft acts on the deeper layers of the skin, increasing collagen production in the area and restoring volume and shape to the face gradually, with youthful, natural-looking results.
The results of Silhouette Soft improve over the three to six months after treatment, and generally last around 18 months. However, this varies from person to person, and may be longer or shorter in each different case.
Elite Aesthetic’s private, purpose-built clinic is located within 20 acres of the beautiful Kent countryside. Our state of the art technology, combined with our peaceful surroundings make for a comfortable, relaxing treatment process. Our friendly staff are always here to help and ensure that you feel comfortable throughout every step of your treatment process with us, from your initial consultation, to your treatment, and beyond into the aftercare process.
At Elite Aesthetics, we are dedicated to achieving beautiful, natural-looking results that genuinely improve the lives of our clients, while also keeping patient safety at the forefront of what we do. Our practice leader, Dr. Shirin Lakhani, is committed to the development of ethical aesthetic practice, and always puts the welfare of our patients first and foremost.
Dr. Shirin carries out all of our Silhouette Soft Thread Lift treatments, and is passionate about the potential it has to help men and women reverse the signs of ageing and get their confidence back.
Dr. Shirin is one of the foremost figures in the field of non-surgical aesthetics nationally, and has a wealth of experience. After graduating from St. Guy’s and Thomas’ Hospitals in 1999, and worked as an NHS doctor for the next 14 years. During this time, she carried out a variety of postgraduate qualifications, including certificates in minor surgery and aesthetics. She also worked on a sub-speciality in anaesthetics and did terms in medicine, surgery and A&E care, as well as working as GP for several years.
In 2013, Dr. Shirin left the NHS to pursue her passion of working in aesthetic medicine, a field that has always fascinated her. She brings her expertise to her clients all over Kent and the South East, as well as further afield.
As a clinic, we make a commitment to ethical practice, that is a part of everything we do. Dr. Shirin’s background and extensive experience in the medical field means we have a strong dedication to the safety of our patients, and make this a priority in all of the work we do. We are firmly committed to never overtreating our patients, and we pride ourselves in finding the most effective solutions, tailored to each individual client. We know that aesthetics isn’t a ‘one size fits all’ industry, and so tailor your treatment plan and experience to you personally.
It’s an integral part of our treatment process to make sure that our clients are receiving the most medically appropriate course of action for them, and believe it is our ethical responsibility to refuse treatment if a certain procedure isn’t right for you. Instead, we prefer to work together with our clients to create a more fitting treatment plan. At your consultation with Dr. Shirin, she will always make sure you’re getting the best possible treatment for you.
Dr. Shirin and the rest of the staff at Elite Aesthetics’ rich expertise and excellent reputations in the aesthetics industry are what makes our clinic special. We are a close-knit team, with a dedication to getting the highest-quality results and making a real difference to the lives of our clients.
Our staff and the clinic have received multiple awards recognising the high-quality work they produce every day, their commitment to safe aesthetic practice and the warm, welcoming service felt by all of our clients. Elite Aesthetics was honoured to be recognised as an Ultimate 100 Global Aesthetic Practitioner by the My Face My Body Awards, one of the largest and most reputable awarding bodies in the aesthetics industry. We have been accoladed as one of the best aesthetic clinics in Kent by Kent Health and Beauty Awards, where Dr. Shirin was also awarded Aesthetic Practitioner of the Year.
Elite Aesthetics is also accredited by both the CQC and Save Face as part of our dedication to safety and ethics in our practice. The CQC and Save Face are two independent and highly-regarded regulatory bodies that are recognised by a variety of national and government agencies, including the Department Of Health, the Professional Standards Authority and NHS England. These accreditations show that as a clinic, we ensure we are adhering to rigorous safety standards and work every day to ensure the safety, security and comfort of our clients.
If you’re interested in Silhouette Soft Thread Lift treatment, and want to see how it can help you feel refreshed, youthful and confident in Bexley, Bexleyheath, Greenhithe, Tunbridge Wells, West Malling or the surrounding areas, or if you want to learn more about Elite Aesthetics and the services we offer, contact us today to arrange your consultation, and let us help make you feel like yourself again.
4.97/5 from 95 reviews
Dr. Shirin is a fully-trained and highly-experienced aesthetic physician, who works diligently to ensure a 5 star quality service, and brings an honest and ethical approach to every one of our clients. With over 20 years of experience in the medical field, including several years as a GP and a sub-speciality in anaesthetics, Dr. Shirin is fascinated by the harmony between medicine and aesthetics, and with her expertise, Elite Aesthetics is able to offer effective, doctor-led treatments to vastly improve the lives of our clients.
To find out more about how we’ve put a smile on customers faces in the past, read our testimonials below for first-hand accounts of a variety of our treatments. You can also find out more about what we think at Elite on our blog, as well as reading more about what the press says about us. Our delighted clients hail from areas including Dartford, King’s Hill, Gravesend, Bromley, Maidstone, Sevenoaks, and West Malling – as well as from further afield.
Elite is an outstanding professional clinic with high standard treatments. All the staff members are friendly and offer you honest opinions when it comes to products and treatments. This is a welcoming clinic that I can 100% recommend. Treatments are spoken through and explained in detail, also aftercare. Confidential pictures are taken to review progress which is great. I have been going nearly a year now and am happy with all the treatments I’ve had, wouldn't go anywhere else. (Dermal Fillers Bromley)
Charlotte was great and gave some good advice for my skin! Thank you and will definitely recommend your services now I know where you are :)
A great discovery in the neighbourhood ! There is no need to go up to London for a beauty treatment of any kind. You'll find a whole range of different treatments suiting all age groups and concerns. Welcoming, reassuring, friendly, professional, high tech. I shall be back for more.
Very happy with the result of my recent visit. For sure will continue with Elite in future
I have been very happy with the care and attention you have received from Dr Shirin.. I would definitely recommend Elite to my family and friends.
thank you again for my follow up appointment to make sure i was ok and there was no life changing affects from the mess I had done else where how a midwife and beautician can inject and leave customers the way they did is unreal the mess my lips where in and the amount of lumps left was so bad and although there still not perfect Dr shirin managed to massage a lot of the lumps out so not only has she done my previous practitioners job with that but she also cares about the wellbeing of her customers I just wish I had got to Dr shirin to start with con not thank her enough
I am 100% satisfied with my results.
friendly and professional
Thank you so much! The results of my dermal fillers are amazing. At first, I was apprehensive but following my one to one consultation with you all my fears were addressed. I felt in safe hands and I am over the moon with the results I have had so far.
I was so impressed with my first visit to your clinic. Not only is it very tastefully done out but also spotlessly clean. It has a great feel to it. Dr.Shirin herself is just wonderful. I have a feeling she is about to change my life forever. I’m looking forward to my next appointment.
The clinic was above & beyond what I expected. Dr Shirin is amazing, I felt totally at ease with her, she gave a thorough explanation of everything we spoke about, very professional & knowledgeable. I highly recommend this clinic..
Inspite the discomfort of the fillers I am so pleased of the results
This was my third appointment with Shirin and as always it was first rate , professional and friendly. I can thoroughly recommend Elite Aesthetics and will continue to visit.
Vary happy off for second visit to week checkup was very impressed with the outcome after looking at my photos from before and after Thanks so much
Excellent services and treatments...
This facial felt lovely, and my skin felt amazing afterwards. Thank you Charlotte!
Amazing beautiful clinic! shirin was amazing made me feel so at ease and such a lovely lady. Can't wait to go back
Always a good experience and excellent results.
I really couldn’t be happier with my result and the fantastic profession service you provide!! Happy is a understatement.
Friendly professional & informative
Great service and friendly staff
The thought of the procedure was worst then the actual thing.Some discomfort but was over very Qwickly, was made to feel very relaxed. Everything done in a very professional manner, thank you
I have been seeing Dr Shirin for about two years now. She is amazing and has transformed the way I look. People ask how it is possible that i look younger now than I did three years ago. I used to be very depressed and self conscience but now Dr Shirin has helped me rebuild my confidence in the way I look and feel and I would never go to another clinic. Thank you Elite Aesthetics ????
Dr. Shirin, is very professional and clearly explains the treatment to you. I felt very relaxed and informed about my treatments. So glad I found Elite and don’t have to travel into London any more.
They offered a lovely gift for me due to an error on the machine.
Charlotte was really professional and friendly. The salon is clean and welcoming. As a competition winner I was treated the same as a paying client, with no pushy hard sell. I was informed about each process and my questions answered. After the HydraFacial my skin feels and looks wonderful. I would happily return and highly recommend the treatment, the salon and Charlotte. Thank you .
Consistently professional, knowledgeable and helpful - and of course the results are fabulous. Couldn’t recommend Elite more.
Very friendly..... and comfortable environment... very clean and fresh room Charlotte is very friendly and caring and makes you feel very comfortable.
Excellent service, prompt, professional, discreet and efficient service
Very Informative, Safe Experience. I felt completely in the know about what was going to happen and Dr Shirin ensured I was comfortable throughout the whole process. Will definitely be putting all of my treatments through Dr Shirin.
i had my 2nd micro-medical skin needling treatment yesterday and have to say i'm blown away by the results already! i'll be honest when Charlotte said it would be a good treatment for my enlarged pores i was a bit dubious ( having tried derma rollers before with no results and a lot of pain!) i'm so glad i listened! its slightly uncomfortable but manageable and well worth it!! thank you Charlotte - cant wait for my third treatment!
I have had the plex done on my eyes and I am so pleased with the amazing results! I had all 3 treatments now and feel 10 years younger!! I would like to say a massive thank-you to Dr Shirin . She made my visit to the clinic comfortable..She is a true professional and a lovely lady!! I am now on the ZO skin treatment can't wait for the results!!
I had my consultation with Dr Shirin this week she has recommended having Hydrafacial treatments to improve the texture and thinning of my skin, I have booked these on her recommendation. She has also suggested further procedures to give some fullness to my face and improve deep lines. I was very happy with the consultation and was comfortable with Dr Shirin.
Very easy and quick service
Always professional and helpful
Very friendly, knowledgeable and professional. Immaculate clinic.
Dr Shirin is a genuinely kind, direct and very informative person. She knows how to make you feel totally relax and at ease. Her approach and her treatment has definitely increased my confidence in her work and in myself and has improved my lifestyle. It’s great to know that someone of her expertise is easily accessible to everyone.
I think I actually skipped out of the clinic ! So happy with my results no bruising- minimal swelling and so natural and subtle ! So relived to have my face in the hands of someone I can trust- who is in it for genuine amazing results rather than the hard sell! Dr Shirin your amazing !!
Absolutely love everything about Dr Shirin, Charlotte and Elite Aesthetics - I have no reason (or desire) to go anywhere else!
I had Anti Wrinkle and cheek fillers, I need a little more in the cheeks but would only use maybe 1/4 of the product, I was kindly advised to wait until my next treatment rather than waste money or look over done. Excellent advice, she truly cares about you, rather than making money. My look is very natural, I don’t looked over done and I have many comments about how well I look
Very happy with my treatment. Dr Shirin, her staff and the Elite Clinic are extremely professional in all aspects including the aftercare service. I wouldn’t go anywhere else now and highly recommend them.
Had the tear trough treatment yesterday and am absolutely thrilled with first day results and looking forward to the next few weeks as it settles in. I had a very deep hollow under one eye that is no longer there at all! I am a bit of a wimp with needles but Dr Shirin is so calm and professional and explains everything as she goes along, that it was a completely comfortable experience for me. I have only recently discovered Elite and am so glad I have - a lovely clinic manned by a fantastic team - thank you!
Every time I visit the clinic it is a pleasure you are made to feel comfortable love my visits
Great service very professional. Am really pleased with the results!
Very friendly and professional. A relaxing environment with time for explanation and discussion. Very caring, treatment went smoothly. Highly recommended.
I have always been treated excellently by true professionals with their 'state of the art' skin care. The results are truly incredible. I would wholeheartedly recommend Elite to everyone.
As always lovely experience at Elite If you want a professional service in a lovely clean environment then I recommend you give Elite a try. Having done vast research before having any treatments I chose Elite and have not looked back.
Every time I visit Elite I have a wonderful experience. They are so friendly and welcoming and make you immediately feel comfortable. What sets them apart is that they go that extra mile - absolute dream team, also Charlotte is a magician! Cannot wait for my next treatment.
I have have had 3 treatments and each time I have had fantastic service. Dr Shirin Lakhani is lovely and very professional I have recommended you to all my friends.
I’m not a confident person so I was nervous about my consultation but I didn’t need to be, Dr Shirin was honest and very informative. I didn’t feel rushed at all and she made sure we had covered all areas of concern. Very professional clinic, I will be returning for treatment
Very professional everything was explained about the procedure very well. Had a very excellent experience.
Thoroughly enjoyed my experience at elite aesthetics. Initially I was was nervous but all the staff were really polite and kind and I was soon at ease. Dr shirin explained the whole procedure throughly making sure I understood and was most professional. I fully recommend having treatment at elite aesthetics.
Dr Shirin is very passionate about helping you achieve your goal and supports you every step of the way. Refreshing to spend time talking to a Dr that listens. Great service and team are lovely. Thank you.
I was very impressed with a professionalism and a patient care right from the beginning when I walked in to the clinic. I had a LED facial treatment and it was absolutely great. I will definitely be back soon!
Such a fantastic clinic. Professional, discreet, welcoming and reassuring. Always feel my best interests are at the heart of their advice and treatment plan options.
Just wanted to say I am really pleased with the outcome of my treatment and especially with my lips. There was no adverse swelling at all. I never thought I would like my lips done but will definitely do it again. I will come to you again (all the way from Norwich) as I like the results. Thanks again
I was recommended to Shirin by a friend. We spoke in great depth about which treatment would be best suited for me. I decided that cheek filler would give me the result I required and I couldn’t be happier – fantastic! My cheeks are fuller and it has made a difference to my appearance without being over the top. I have recommended Shirin to my friends. I will be back…Thank you once again.
I felt completely safe in professional hands and I look amazing too. Great before and after care. Definitely having more!
I have had two cosmetic procedures from Dr Shirin Lakhani, both I couldn’t be happier with! My lips have always been thin, so I spoke to Shirin in great depth about having lip filler. She put me at ease, with every question answered with great medical knowledge. Once I had my lips done, I was over the moon with the results! Wish I had found Shirin years ago! A few weeks later, I had anti-wrinkle injections, and again, very happy with top results!!! I would be more than happy to recommend Shirin to my family and friends. Top lady!
Dear Shirin, just wanted to let you know how happy I am with my anti-wrinkle injection treatment. From start to finish, it was very professional and I have a wrinkle free forehead. I have seen 3 other therapists in the past but you are definitely the best, so thank you so much.
Very professional. I have always suffered with acne and acne scarring, tired and lack luster skin. Since I had Vampire therapy nearly a year ago, I have NOT had bad skin once! My skin is much plumper with less visible pores and a nice fresh sheen. What really surprised me was that I managed to get over my fear of needles – perhaps this was because it wasn’t made to feel like a hospital scenario. The vampire therapy session was a real treat – I’m so very glad I did it!
I‘ve used Elite Aesthetics for over three years now and I couldn’t be happier with the results of my treatments. Dr Shirin has been nothing but honest and professional in her advice – even so far as guiding me away from treatments she doesn’t think I need. My skin has gone from tired, listless, and frankly ageing to fresh and glowing. I whole heartedly recommend Elite, and do so every time I’m asked “what do you use on your skin?”
Effective and well-priced service. I would definitely visit Shirin and the team again.
This is undoubtedly the very best aesthetic clinic I have ever been to! I have been having fillers and treatments for years and wish I had met Dr Shirin years ago, her expertise, guidance and advice is second to none. I am 37years and have now been going to Elite Aesthetics for nearly two years my treatments with Dr Shirin are so naturally done no-one ever believes me when I say I have lots of aesthetic treatments most people think I’m late 20’s and this is all down to the techniques and expertise of Dr Shirin Lakhani! I would never put my face or body in the hands of another aesthetic doctor she is the best I’ve ever met and am so grateful to her for the confidence I have regained.
I am very pleased with my plexr results from Dr Shirin, the little hook on the area just under my eyebrows has gone along with my pigmentation marks, my eyes are much tighter and all without surgery. Looking forward to my tear trough filler.
Dr Shirin made me feel very relaxed and comfortable during my procedure and the outcome was amazing. It was only some cheek and a small amount of lip filler but I felt and looked 10 years younger. You will not find a more professional or capable doctor than Dr Shirin Lakhani.
So so pleased with my second microneedling treatment with Charlotte.
I felt very comfortable and relaxed considering I was nervous about having microneedling done to treat my large pores, pigmentation and uneven skin tone.
Charlotte told me step by step what she was doing and answered all of my questions.
Looking forward to my next one. Thank you my skin feels smoother already! Xx
A great discovery in the neighbourhood! There is no need to go up to London for a beauty treatment of any kind. You’ll find a whole range of different treatments suiting all age groups and concerns. Welcoming, reassuring, friendly, professional, high tech. I shall be back for more!
Absolutely amazing! I’ve had a few treatments there now and each time they have been amazing. So friendly and welcoming. Can’t wait to start my next lot. See you soon ladies xx
Dr. Lakhani is, without doubt, the kindest and most caring physician you could ever ask for.
She is knowledgable and would never try to push any unnecessary added extras like so many aesthetic practitioners today.
I feel completely confident when recommending her to friends and family and no one has ever been disappointed.
She is the ultimate professional. I am always thrilled with results.
I’ve just had my first Hydra Facial at Elite Aesthetics and amazed at the results. A few friends have commented on my skin and said I looked
refreshed. I can see a difference in my pores and my skin is just glowing. Thanks to Charlotte for recommending this treatment for me!
Charlotte explained the treatment and benefits which I saw immediately after the treatment, especially an improvement in fine lines and smoother, softer skin.
I’ve already booked in for my next treatment.
What I love about Dr. Shirin is she really listens to you and gives you the best advice to suit your needs and budget. Her emphasis on natural enhancement and improvements means I only want to go to her for any aesthetic treatments. I trust her. Thank you again Shirin! X
Great clinic, lovely, clean and modern. Charlotte was excellent, knowledgeable about the treatment whilst also friendly. The facial itself was very enjoyable and my skin looks and feels tighter and smoother. I highly recommend the Hydrafacial Treatment.
Dr Shirin’s professional approach fills you with confidence. The clinic is modern and efficiently run. They certainly do their utmost to help and advise their clients. I am 100% satisfied that I made the right decision in choosing Elite Aesthetics!
We have extensive knowledge and experience in the medical and aesthetics industries, but we know that above all, the results matter! All of our treatments are vigorously tested in-house before we offer them to our clients to ensure they are safe, effective and will give you, our wonderful clients, the results you want. Your happiness, well-being and satisfaction are at the very core of everything we do here at Elite Aesthetics, and as a result we will never over-treat or carry out a procedure that Dr. Shirin, deems inappropriate or unsafe. Ethical treatment guides our practice, and we aim to become an industry leader in this respect. This means you can always feel confident that you are in safe hands when you choose Elite Aesthetics.
Our practice is led by our founder, Dr. Shirin Lakhani, who is an advocate for greater regulation in the aesthetics industry. Dr. Shirin and Elite Aesthetics believe greater regulation is vital to the development of aesthetics industry as a whole, and as such, our clinic’s philosophy is based on providing doctor-led care to the highest, medically approved standards. We adhere to stringent ethical and medical principles ensuring all the procedures we offer are safe and effective. Dr. Shirin is also fully registered with the GMC (reference number 4634863), and Elite Aesthetics is Save Face accredited, an endorsement recognised by the UK Government, The Department of Health, NHS England and the CQC (Care Quality Commission).