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Privacy Policy

Elite Aesthetics (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For collecting data covered by The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) the Data Controller is Jay Shah.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in an enquiry form on our site. We will use this information to send answers to your enquiries only. We may also ask for further information if you are reporting problems with our website. This will be stored: on our email system. You have the right to withdraw consent at any time by asking us to delete these emails.
  • Information that you provide by registering to use our site, subscribing to our service, posting material or requesting further services. This will be stored: on the WordPress database, or MailChimp list. You have the right to withdraw consent at any time by deleting your account.
  • Details of transactions you carry out through our site and of the fulfilment of your orders. This will be stored: on the WordPress database and our email system. You have the right to withdraw consent at any time, deleting your account will leave the order in place but your contact details will be deleted.
  • Information that you provide by filling in a newsletter request form on our site. This is provided by MailChimp. This will be stored: on our Mailchimp account. You have the right to withdraw consent at any time – unsubscribe at the bottom of the next newsletter.
  • If you contact us by email, we will keep a record of that correspondence. This will be stored: on our email system. You have the right to withdraw consent at any time by asking us to delete these mails.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. This will be stored: on our Google Analytics account – see our Cookie Policy for further information.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Union (“EU”). It may also be processed by staff operating outside the EU who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our servers (see above: Information we may collect from you). Any payment transactions will be encrypted using SSL technology, and processed by an external payment processor i.e. PayPal, Stripe or other. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

  • To reply to your enquiries.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To allow you to participate in interactive features of our service, when you choose to do so.

If you are an existing customer, we will contact you by phone, e-mail or SMS with information about goods and services like those which were the subject of a previous sale to you.

You have the right to withdraw consent at any time.

Disclosure of your information

We may disclose your personal information to members of our company, which means our parent company, its subsidiaries and colleagues where appropriate.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us using our usual methods.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

If you believe that we have done something wrong by not complying with GDPR please contact us in the first instance to make a complaint for which we aim to resolve. Should you not be happy with this resolution, you do have the right to lodge a complaint with the supervisory authority, the Information Commissioner’s Office.

Access to information

GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £5 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be sent using our usual contact methods.

What Our Clients Say...

4.97/5 from 95 reviews

Dr. Shirin is a fully-trained and highly-experienced aesthetic physician, who works diligently to ensure a 5 star quality service, and brings an honest and ethical approach to every one of our clients. With over 20 years of experience in the medical field, including several years as a GP and a sub-speciality in anaesthetics, Dr. Shirin is fascinated by the harmony between medicine and aesthetics, and with her expertise, Elite Aesthetics is able to offer effective, doctor-led treatments to vastly improve the lives of our clients.

To find out more about how we’ve put a smile on customers faces in the past, read our testimonials below for first-hand accounts of a variety of our treatments. You can also find out more about what we think at Elite on our blog, as well as reading more about what the press says about us. Our delighted clients hail from areas including Dartford, King’s Hill, Gravesend, Bromley, Maidstone, Sevenoaks, and West Malling – as well as from further afield.

Elite is an outstanding professional clinic with high standard treatments. All the staff members are friendly and offer you honest opinions when it comes to products and treatments. This is a welcoming clinic that I can 100% recommend. Treatments are spoken through and explained in detail, also aftercare. Confidential pictures are taken to review progress which is great. I have been going nearly a year now and am happy with all the treatments I’ve had, wouldn't go anywhere else.

HV

Charlotte was great and gave some good advice for my skin! Thank you and will definitely recommend your services now I know where you are :)

RE

A great discovery in the neighbourhood ! There is no need to go up to London for a beauty treatment of any kind. You'll find a whole range of different treatments suiting all age groups and concerns. Welcoming, reassuring, friendly, professional, high tech. I shall be back for more.

CS

Very happy with the result of my recent visit. For sure will continue with Elite in future

AE

I have been very happy with the care and attention you have received from Dr Shirin.. I would definitely recommend Elite to my family and friends.

RM

thank you again for my follow up appointment to make sure i was ok and there was no life changing affects from the mess I had done else where how a midwife and beautician can inject and leave customers the way they did is unreal the mess my lips where in and the amount of lumps left was so bad and although there still not perfect Dr shirin managed to massage a lot of the lumps out so not only has she done my previous practitioners job with that but she also cares about the wellbeing of her customers I just wish I had got to Dr shirin to start with con not thank her enough

AFW

I am 100% satisfied with my results.

SJ

friendly and professional

DL

Thank you so much! The results of my dermal fillers are amazing. At first, I was apprehensive but following my one to one consultation with you all my fears were addressed. I felt in safe hands and I am over the moon with the results I have had so far.

GP

I was so impressed with my first visit to your clinic. Not only is it very tastefully done out but also spotlessly clean. It has a great feel to it. Dr.Shirin herself is just wonderful. I have a feeling she is about to change my life forever. I’m looking forward to my next appointment.

LJ

The clinic was above & beyond what I expected. Dr Shirin is amazing, I felt totally at ease with her, she gave a thorough explanation of everything we spoke about, very professional & knowledgeable. I highly recommend this clinic..

ND

Inspite the discomfort of the fillers I am so pleased of the results

PJ

This was my third appointment with Shirin and as always it was first rate , professional and friendly. I can thoroughly recommend Elite Aesthetics and will continue to visit.

NB

Vary happy off for second visit to week checkup was very impressed with the outcome after looking at my photos from before and after Thanks so much

RS

Excellent services and treatments...

PA

This facial felt lovely, and my skin felt amazing afterwards. Thank you Charlotte!

LM

Amazing beautiful clinic! shirin was amazing made me feel so at ease and such a lovely lady. Can't wait to go back

GT

Always a good experience and excellent results.

MR

I really couldn’t be happier with my result and the fantastic profession service you provide!! Happy is a understatement.

Tracie-S

Friendly professional & informative

EV

Great service and friendly staff

NU

The thought of the procedure was worst then the actual thing.Some discomfort but was over very Qwickly, was made to feel very relaxed. Everything done in a very professional manner, thank you

MW

I have been seeing Dr Shirin for about two years now. She is amazing and has transformed the way I look. People ask how it is possible that i look younger now than I did three years ago. I used to be very depressed and self conscience but now Dr Shirin has helped me rebuild my confidence in the way I look and feel and I would never go to another clinic. Thank you Elite Aesthetics ????

DR

Dr. Shirin, is very professional and clearly explains the treatment to you. I felt very relaxed and informed about my treatments. So glad I found Elite and don’t have to travel into London any more.

Z. M

They offered a lovely gift for me due to an error on the machine.

EP

Charlotte was really professional and friendly. The salon is clean and welcoming. As a competition winner I was treated the same as a paying client, with no pushy hard sell. I was informed about each process and my questions answered. After the HydraFacial my skin feels and looks wonderful. I would happily return and highly recommend the treatment, the salon and Charlotte. Thank you .

JB

Consistently professional, knowledgeable and helpful - and of course the results are fabulous. Couldn’t recommend Elite more.

CarrieW

Very friendly..... and comfortable environment... very clean and fresh room Charlotte is very friendly and caring and makes you feel very comfortable.

GH

Excellent service, prompt, professional, discreet and efficient service

SS

Very Informative, Safe Experience. I felt completely in the know about what was going to happen and Dr Shirin ensured I was comfortable throughout the whole process. Will definitely be putting all of my treatments through Dr Shirin.

DD

i had my 2nd micro-medical skin needling treatment yesterday and have to say i'm blown away by the results already! i'll be honest when Charlotte said it would be a good treatment for my enlarged pores i was a bit dubious ( having tried derma rollers before with no results and a lot of pain!) i'm so glad i listened! its slightly uncomfortable but manageable and well worth it!! thank you Charlotte - cant wait for my third treatment!

AH

I have had the plex done on my eyes and I am so pleased with the amazing results! I had all 3 treatments now and feel 10 years younger!! I would like to say a massive thank-you to Dr Shirin . She made my visit to the clinic comfortable..She is a true professional and a lovely lady!! I am now on the ZO skin treatment can't wait for the results!!

CD

I had my consultation with Dr Shirin this week she has recommended having Hydrafacial treatments to improve the texture and thinning of my skin, I have booked these on her recommendation. She has also suggested further procedures to give some fullness to my face and improve deep lines. I was very happy with the consultation and was comfortable with Dr Shirin.

MT

Very easy and quick service

ChristinaH

Always professional and helpful

MargaretR

Very friendly, knowledgeable and professional. Immaculate clinic.

KeithL

Dr Shirin is a genuinely kind, direct and very informative person. She knows how to make you feel totally relax and at ease. Her approach and her treatment has definitely increased my confidence in her work and in myself and has improved my lifestyle. It’s great to know that someone of her expertise is easily accessible to everyone.

AnielleR

I think I actually skipped out of the clinic ! So happy with my results no bruising- minimal swelling and so natural and subtle ! So relived to have my face in the hands of someone I can trust- who is in it for genuine amazing results rather than the hard sell! Dr Shirin your amazing !!

Beatrice

Absolutely love everything about Dr Shirin, Charlotte and Elite Aesthetics - I have no reason (or desire) to go anywhere else!

GailM

I had Botox & cheek fillers, I need a little more in the cheeks but would only use maybe 1/4 of the product, I was kindly advised to wait until my next treatment rather than waste money or look over done. Excellent advice, she truly cares about you, rather than making money. My look is very natural, I don’t looked over done and I have many comments about how well I look

LizaS

Very happy with my treatment. Dr Shirin, her staff and the Elite Clinic are extremely professional in all aspects including the aftercare service. I wouldn’t go anywhere else now and highly recommend them.

KatieJ

Had the tear trough treatment yesterday and am absolutely thrilled with first day results and looking forward to the next few weeks as it settles in. I had a very deep hollow under one eye that is no longer there at all! I am a bit of a wimp with needles but Dr Shirin is so calm and professional and explains everything as she goes along, that it was a completely comfortable experience for me. I have only recently discovered Elite and am so glad I have - a lovely clinic manned by a fantastic team - thank you!

Shirley

Every time I visit the clinic it is a pleasure you are made to feel comfortable love my visits

JoanC

Great service very professional. Am really pleased with the results!

Mrs Higgs

Very friendly and professional. A relaxing environment with time for explanation and discussion. Very caring, treatment went smoothly. Highly recommended.

DavidM

I have always been treated excellently by true professionals with their 'state of the art' skin care. The results are truly incredible. I would wholeheartedly recommend Elite to everyone.

SueB

As always lovely experience at Elite If you want a professional service in a lovely clean environment then I recommend you give Elite a try. Having done vast research before having any treatments I chose Elite and have not looked back.

MaryT

Every time I visit Elite I have a wonderful experience. They are so friendly and welcoming and make you immediately feel comfortable. What sets them apart is that they go that extra mile - absolute dream team, also Charlotte is a magician! Cannot wait for my next treatment.

DebbieM

I have have had 3 treatments and each time I have had fantastic service. Dr Shirin Lakhani is lovely and very professional I have recommended you to all my friends.

SandraN

I’m not a confident person so I was nervous about my consultation but I didn’t need to be, Dr Shirin was honest and very informative. I didn’t feel rushed at all and she made sure we had covered all areas of concern. Very professional clinic, I will be returning for treatment

VerityS

Very professional everything was explained about the procedure very well. Had a very excellent experience.

ChloeB

Thoroughly enjoyed my experience at elite aesthetics. Initially I was was nervous but all the staff were really polite and kind and I was soon at ease. Dr shirin explained the whole procedure throughly making sure I understood and was most professional. I fully recommend having treatment at elite aesthetics.

JoleenW

Dr Shirin is very passionate about helping you achieve your goal and supports you every step of the way. Refreshing to spend time talking to a Dr that listens. Great service and team are lovely. Thank you.

GeorginaM

I was very impressed with a professionalism and a patient care right from the beginning when I walked in to the clinic. I had a LED facial treatment and it was absolutely great. I will definitely be back soon!

BlankaH

Such a fantastic clinic. Professional, discreet, welcoming and reassuring. Always feel my best interests are at the heart of their advice and treatment plan options.

RachaelF

Just wanted to say I am really pleased with the outcome of my treatment and especially with my lips. There was no adverse swelling at all. I never thought I would like my lips done but will definitely do it again. I will come to you again (all the way from Norwich) as I like the results. Thanks again

Ms BC, Norwich

I was recommended to Shirin by a friend. We spoke in great depth about which treatment would be best suited for me. I decided that cheek filler would give me the result I required and I couldn’t be happier – fantastic! My cheeks are fuller and it has made a difference to my appearance without being over the top. I have recommended Shirin to my friends. I will be back…Thank you once again.

Ms KH, Dartford, Kent

I felt completely safe in professional hands and I look amazing too. Great before and after care. Definitely having more!

Mrs JH, Gravesend, Kent

I have had two cosmetic procedures from Dr Shirin Lakhani, both I couldn’t be happier with! My lips have always been thin, so I spoke to Shirin in great depth about having lip filler. She put me at ease, with every question answered with great medical knowledge. Once I had my lips done, I was over the moon with the results! Wish I had found Shirin years ago! A few weeks later, I had Botox, and again, very happy with top results!!! I would be more than happy to recommend Shirin to my family and friends. Top lady!

Mrs AP, Greenhithe, Kent

Dear Shirin, just wanted to let you know how happy I am with my Botox treatment. From start to finish, it was very professional and I have a wrinkle free forehead. I have seen 3 other therapists in the past but you are definitely the best, so thank you so much.

Ms MC, Greenhithe, Kent

Very professional. I have always suffered with acne and acne scarring, tired and lack luster skin. Since I had Vampire therapy nearly a year ago, I have NOT had bad skin once! My skin is much plumper with less visible pores and a nice fresh sheen. What really surprised me was that I managed to get over my fear of needles – perhaps this was because it wasn’t made to feel like a hospital scenario. The vampire therapy session was a real treat – I’m so very glad I did it!

Ms DS - Dartford

I‘ve used Elite Aesthetics for over three years now and I couldn’t be happier with the results of my treatments. Dr Shirin has been nothing but honest and professional in her advice – even so far as guiding me away from treatments she doesn’t think I need. My skin has gone from tired, listless, and frankly ageing to fresh and glowing. I whole heartedly recommend Elite, and do so every time I’m asked “what do you use on your skin?”

Ms CW, Gravesend

Effective and well-priced service. I would definitely visit Shirin and the team again.

Mr RH, London

This is undoubtedly the very best aesthetic clinic I have ever been to! I have been having fillers and treatments for years and wish I had met Dr Shirin years ago, her expertise, guidance and advice is second to none. I am 37years and have now been going to Elite Aesthetics for nearly two years my treatments with Dr Shirin are so naturally done no-one ever believes me when I say I have lots of aesthetic treatments most people think I’m late 20’s and this is all down to the techniques and expertise of Dr Shirin Lakhani! I would never put my face or body in the hands of another aesthetic doctor she is the best I’ve ever met and am so grateful to her for the confidence I have regained.

Ms NI, London

I am very pleased with my plexr results from Dr Shirin, the little hook on the area just under my eyebrows has gone along with my pigmentation marks, my eyes are much tighter and all without surgery. Looking forward to my tear trough filler.

Ms BDO, Guernsey

Dr Shirin made me feel very relaxed and comfortable during my procedure and the outcome was amazing. It was only some cheek and a small amount of lip filler but I felt and looked 10 years younger. You will not find a more professional or capable doctor than Dr Shirin Lakhani.

Ms MR, Kent

So so pleased with my second microneedling treatment with Charlotte.
I felt very comfortable and relaxed considering I was nervous about having microneedling done to treat my large pores, pigmentation and uneven skin tone.
Charlotte told me step by step what she was doing and answered all of my questions.
Looking forward to my next one. Thank you my skin feels smoother already! Xx

Ms Maskell, Dartford

A great discovery in the neighbourhood! There is no need to go up to London for a beauty treatment of any kind. You’ll find a whole range of different treatments suiting all age groups and concerns. Welcoming, reassuring, friendly, professional, high tech. I shall be back for more!

J. Garza

Absolutely amazing! I’ve had a few treatments there now and each time they have been amazing. So friendly and welcoming. Can’t wait to start my next lot. See you soon ladies xx

Ms E Johns - Greenhithe

Dr. Lakhani is, without doubt, the kindest and most caring physician you could ever ask for.
She is knowledgable and would never try to push any unnecessary added extras like so many aesthetic practitioners today.
I feel completely confident when recommending her to friends and family and no one has ever been disappointed.
She is the ultimate professional. I am always thrilled with results.

StevenR

I’ve just had my first Hydra Facial at Elite Aesthetics and amazed at the results. A few friends have commented on my skin and said I looked
refreshed. I can see a difference in my pores and my skin is just glowing. Thanks to Charlotte for recommending this treatment for me!
Charlotte explained the treatment and benefits which I saw immediately after the treatment, especially an improvement in fine lines and smoother, softer skin.
I’ve already booked in for my next treatment.

WilliamL

What I love about Dr. Shirin is she really listens to you and gives you the best advice to suit your needs and budget. Her emphasis on natural enhancement and improvements means I only want to go to her for any aesthetic treatments. I trust her. Thank you again Shirin! X

EmilyA

Great clinic, lovely, clean and modern. Charlotte was excellent, knowledgeable about the treatment whilst also friendly. The facial itself was very enjoyable and my skin looks and feels tighter and smoother. I highly recommend the Hydrafacial Treatment.

SamantaL

Dr Shirin’s professional approach fills you with confidence. The clinic is modern and efficiently run. They certainly do their utmost to help and advise their clients. I am 100% satisfied that I made the right decision in choosing Elite Aesthetics!

AnnaC
  • Accreditations

  • accreditations

We have extensive knowledge and experience in the medical and aesthetics industries, but we know that above all, the results matter! All of our treatments are vigorously tested in-house before we offer them to our clients to ensure they are safe, effective and will give you, our wonderful clients, the results you want. Your happiness, well-being and satisfaction are at the very core of everything we do here at Elite Aesthetics, and as a result we will never over-treat or carry out a procedure that Dr. Shirin, deems inappropriate or unsafe. Ethical treatment guides our practice, and we aim to become an industry leader in this respect. This means you can always feel confident that you are in safe hands when you choose Elite Aesthetics.

Our practice is led by our founder, Dr. Shirin Lakhani, who is an advocate for greater regulation in the aesthetics industry. Dr. Shirin and Elite Aesthetics believe greater regulation is vital to the development of aesthetics industry as a whole, and as such, our clinic’s philosophy is based on providing doctor-led care to the highest, medically approved standards. We adhere to stringent ethical and medical principles ensuring all the procedures we offer are safe and effective. Dr. Shirin is also fully registered with the GMC (reference number 4634863), and Elite Aesthetics is Save Face accredited, an endorsement recognised by the UK Government, The Department of Health, NHS England and the CQC (Care Quality Commission).

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