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Terms and Conditions

Information

  • All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.
  • All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.
  • All information will be treated as confidential and protected in accordance with Data Protection legislation
  • Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
  • You may choose to remove yourself from our mailing list at any time, by unsubscribing.

New Patient – Telephone Consultation

Whilst telephone consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance. New patients, seeking advice from a practitioner in a telephone discussion, require a diary appointment of 30 minutes. Patients must call the clinic at the time agreed. A charge of £50 is made, payable in advance.

Appointments

  • Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.
  • New patient consultations with the doctor are £50. This is payable on booking and may be redeemable against treatments undertaken within 1 month of the consultation.
  • When diaries are particularly busy, we may take a nominal deposit, of £50 for the doctor or £25 for the aesthetician, refundable on attendance, to mitigate missed appointments.
  • Elite Aesthetics operates a 48-hour cancellation policy. If you do not attend a booked appointment, and fail to advise us in advance, a £50 non-refundable booking fee will be charged to make another appointment. If we hold a deposit on account this will be forfeited.
  • If you are undergoing a course of treatment as part of a package, and fail to attend or do not provide 48 hours’ notice of cancellation or change, the treatment will be forfeited.
  • Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
  • Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.
  • New patients are seen for consultation and assessment; treatment is not recommended on the first visit, to allow adequate cooling off period, but may be provided if the patient and practitioner deem suitable.

Children

We do not treat children or young adults under the age of 18 without prior arrangement.

Please do not bring children to the clinic unless they are old enough to be left unsupervised.

Children will not be allowed to accompany you into the treatment rooms.

Payment

  • Consultations with the doctor will be subject to a £50 fee, payable on booking. This is redeemable against treatment carried out within one month of consultation.
  • You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
  • Payment is taken, in full at the time of treatment.
  • The clinic accepts cash, or major debit and credit cards.
  • A discretionary deposit will be taken for some treatments and in some circumstances

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

  • consultation and assessment
  • provision of information and advice
  • safe treatment with evidence based products
  • follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

All packages are to be paid in full before treatment commences.

All packages and treatments are non-refundable and non-transferable

Packages

If a client fails to arrive for their appointment, or provides less than 48 hours’ notice of cancellation, the session will be deducted from course.

Hydrafacial Packages

Deposits for HydraFacial packages are to be paid in full.

The direct debit must be set up at the time of deposit payment.

If the direct debit is cancelled during the course, the Hydrafacials taken, and any additional Perks and skincare given, will become chargeable at full price, and any package discounts will be lost.

If a client fails to arrive for their appointment, or provides less than 48 hours’ notice of cancellation, the session will be deducted from course.

Feedback

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website or via the Save Face website.

Complaints

If you have a complaint please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request.

VIP Membership

VIP membership at Elite Aesthetics requires a minimum spend of £2000 in a rolling 12 months.

What Our Clients Say...

4.97/5 from 1229 reviews

Dr. Shirin is a fully-trained and highly-experienced aesthetic physician, who works diligently to ensure a 5 star quality service, and brings an honest and ethical approach to every one of our clients. With over 20 years of experience in the medical field, including several years as a GP and a sub-speciality in anaesthetics, Dr. Shirin is fascinated by the harmony between medicine and aesthetics, and with her expertise, Elite Aesthetics is able to offer effective, doctor-led treatments to vastly improve the lives of our clients.

To find out more about how we’ve put a smile on customers faces in the past, read our testimonials below for first-hand accounts of a variety of our treatments. You can also find out more about what we think at Elite on our blog, as well as reading more about what the press says about us. Our delighted clients hail from areas including Dartford, King’s Hill, Gravesend, Bromley, Maidstone, Sevenoaks, and West Malling – as well as from further afield.

Had a consultation with Elite yesterday, I must say I was a bit nervous, but Charlotte was so friendly and helpful.
I was given lots of advice and was given products that were within my budget.
I was able to pick the products up with an hour, all the safety restrictions where in place and worked very well.
I was very excited to use my new skin care products.
And I was not disappointed, they were amazing and my skin felt amazing too.
I was 100% satisfied with the service I received from the moment I called Elite, every member of staff was friendly and professional.
I am looking forward to attending the clinic to have some treatments very soon.
Thank you ladies for all your help and for making me feel at ease and confident with the viviscal professional products I purchased.

AZ

Elite is an outstanding professional clinic with high standard treatments. All the staff members are friendly and offer you honest opinions when it comes to products and treatments. This is a welcoming clinic that I can 100% recommend. Treatments are spoken through and explained in detail, also aftercare. Confidential pictures are taken to review progress which is great. I have been going nearly a year now and am happy with all the treatments I’ve had, wouldn't go anywhere else. (Dermal Fillers Bromley)

HV

Charlotte was great and gave some good advice for my skin! Thank you and will definitely recommend your services now I know where you are :)

RE

A great discovery in the neighbourhood ! There is no need to go up to London for a beauty treatment of any kind. You'll find a whole range of different treatments suiting all age groups and concerns. Welcoming, reassuring, friendly, professional, high tech. I shall be back for more. I love the results of the Thread Lift I had.

CS

Great clinic, lovely, clean and modern. Charlotte was excellent, knowledgeable about the treatment whilst also friendly. The facial itself was very enjoyable and my skin looks and feels tighter and smoother. I highly recommend the Hydrafacial Treatment.

SamantaL

Dr Shirin’s professional approach fills you with confidence. The clinic is modern and efficiently run. They certainly do their utmost to help and advise their clients. I am 100% satisfied that I made the right decision in choosing Elite Aesthetics!

AnnaC
  • Accreditations

  • accreditations

We have extensive knowledge and experience in the medical and aesthetics industries, but we know that above all, the results matter! All of our treatments are vigorously tested in-house before we offer them to our clients to ensure they are safe, effective and will give you, our wonderful clients, the results you want. Your happiness, well-being and satisfaction are at the very core of everything we do here at Elite Aesthetics, and as a result we will never over-treat or carry out a procedure that Dr. Shirin, deems inappropriate or unsafe. Ethical treatment guides our practice, and we aim to become an industry leader in this respect. This means you can always feel confident that you are in safe hands when you choose Elite Aesthetics.

Our practice is led by our founder, Dr. Shirin Lakhani, who is an advocate for greater regulation in the aesthetics industry. Dr. Shirin and Elite Aesthetics believe greater regulation is vital to the development of aesthetics industry as a whole, and as such, our clinic’s philosophy is based on providing doctor-led care to the highest, medically approved standards. We adhere to stringent ethical and medical principles ensuring all the procedures we offer are safe and effective. Dr. Shirin is also fully registered with the GMC (reference number 4634863), and Elite Aesthetics is Save Face accredited, an endorsement recognised by the UK Government, The Department of Health, NHS England and the CQC (Care Quality Commission).

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Testimonials (Avg: 5 / 5) of 1229